FAQ

What types of kayaks do you offer?

Welos specializes in a premium selection of fishing kayaks, including the highly stable and comfortable 3 Waters Big Fish series. These kayaks are designed to cater to both serious anglers and recreational paddlers, ensuring a versatile experience on the water.

What features do your fishing kayaks include?

Our fishing kayaks are equipped with advanced features such as the Pro Fish Pedal Drive system, which enhances maneuverability and efficiency while fishing. Additionally, the EZ Rider Comfort Seat provides all-day comfort, allowing users to enjoy extended periods on the water without discomfort.

What is your return policy for kayaks?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their order. To be eligible for a return, the kayak must be in its original condition, unworn or unused, with tags, and in its original packaging.

How can I initiate a return or exchange?

To start a return or exchange, please contact us at contact@welos.shop or call us at +12058130325. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your kayak back.

What should I do if my kayak arrives damaged or incorrect?

Upon receiving your kayak, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible to evaluate the issue and facilitate a resolution.

What shipping options do you provide?

We offer Economy Shipping with an estimated delivery time of 3 to 7 business days. All orders are processed within 1-3 business days, and we provide free shipping on all orders. Please ensure that your shipping address is accurate to avoid any delivery issues.

How long does it take to receive a refund?

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take additional time depending on your bank or credit card company.

Do you charge a restocking fee for returns?

No, we do not charge a restocking fee on returns. You can return your kayak without incurring any additional charges beyond the original shipping costs, if applicable.